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Retail Services is a dynamic new learning resource that will equip students with the knowledge and skills they need for a challenging and rewarding career in retail and related fields. This text provides complete coverage of Certificate III in Retail in the SIR11 Retail Services Training Package. Australian case studies, activities and examples engage students with practical, real-world applications of the presented theory.
Authors Lee Perlitz and Dan Hill both have extensive experience in the retail industry and as educators. Their writing style is user-friendly for students, as seen in their other bestselling text Vocational Training and Assessment.
Retail Services provides complete coverage of Certificate III in Retail in the SIR11 Retail Services Training Package.
|Table of Contents|
Assessment information for trainers and assessors
About the authors
Part 1: Customer Contact
Chapter 1 - SIRXSLS303 Build relationships with customers
Chapter 2 - SIRXCOM101 Communicate in the workplace to support team and customer outcomes
Chapter 3 - SIRXIND101 Work effectively in a customer service environment
Part 2: Merchandising and Marketing
Chapter 4 - SIRXMPR001 A Profile a retail market
Chapter 5 - SIRXMER201 Merchandise Products
Chapter 6 - SIRXMER202 Plan, create and maintain displays
Chapter 7 - SIRXSLS201 Sell products and services
Part 3 Retail Operations
Chapter 8 - SIRXWHS101 Apply safe work practices & SIRXWHS Maintain store safety
Chapter 9 - SIRXFIN201 Balance and secure point-of-sale terminal
Chapter 10 - SIRXINV002A Maintain and order stock
Chapter 11 - SIRXRSK201 Minimise loss
Part 4 Personal Development
Chapter 12 - SIRXMGT001A Coordinate work teams
Chapter 13 - SIRXQUA001A Develop innovative ideas at work