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I Hear You
Donny Ebenstein



ISBN13: 9780814432198
ISBN10: 0814432190
Division: Professional
Pub Date: NOV-13,
Publish Status: In stock
Pages: 288
Edition: 1
Price: A$ 37.95 / NZ$ 45(Incl. GST)


Birth, death, and conflict are the three things you truly cannot avoid. Whether it is big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication, not just using different words, but rather learning to think differently.

I Hear You supplies proven techniques for stepping outside your own point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes.

Readers learn how to:

  • Tell the other person's story, the cornerstone of real engagement
  • Look from the outside in and see themselves as others do
  • Recognize the role systemic factors play and transform a conflict into a shared challenge
  • Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.


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Professional Division of McGraw Hill Australia