Birth, death, and conflict are the three things you truly cannot avoid. Whether it is big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication, not just using different words, but rather learning to think differently.
I Hear You supplies proven techniques for stepping outside your own point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes.
Readers learn how to:
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