Loops: The Seven Keys to Small Business Success - Mike Chaet, Ph.D.,Stephen C. Lundin, Ph.D.,Vince Moravek,Mary Chaet

Introduction

Written by extremely high-profile authors who have devoted their lives to the principles espoused in the book
Chaet heads an international consulting firm that has taught LOOPS principles to thousands of businesses around the world
Lundin?s FISH! has racked up 1.5 million in book sales since 2000 and continues to be a perennial bestseller

Description

Why do some small businesses succeed while others fail?

That is the question one young entrepreneur faces in this illuminating business parable for our times. Loops reveals the soul-searching story of Tony, a business student who doesn?t understand why he can?t quit school and work in the family business.

Then his professor surprises him with an unusual final exam? a twelve-week, summer-long study of the small businesses in his local area. This simple real-world assignment opens Tony?s eyes to the most important lessons an entrepreneur can learn, such as how to:

Manage ?experience zones?
Build strong customer relations through ?vision moments?
Standardize key processes for employees
Innovate, improve, and maintain quality
Accomplish real results by ?closing the loops?

As you follow Tony?s journey, you?ll receive a week-by-week crash course on the seven essential loops for small business. You will learn how to distinguish yourself from the competition, improve your operations, and close the loops. Best of all, you?ll discover innovative ways to apply the loops concept to every challenge you face, with every endeavor, in any economy.

When you close the loops, you open the door?to limitless opportunities.

Author Biography

Mike Chaet, Ph.D., a.k.a. ?The Club Doc,? is the founder and president of CMS International, the fitness industry?s largest consulting firm. A lecturer, author, and consultant, he has been involved in the development and management of over 2,500 clubs and small businesses worldwide.
Stephen C. Lundin, Ph.D., is a bestselling author, speaker, filmmaker, and graduate school professor. His book Fish! has appeared continuously on the Wall Street Journal and BusinessWeek bestseller lists, and has been published in 34 languages.

Table of Contents

Introduction Dedication

Section one: The Journey Begins
The Last Day of Class
An Unexpected Meeting
The Summer Plan
A Conversation with Dad

Section two: Loops
Loop one: Manage the Experience Zones
Loop two: Build a Great Culture with Vision Moments
Loop Three: A Support Group Keeps Fundamentals Fun
Loop Four: Standardize Every Major Process
Loop Five: Innovate Continuously
Loop Six: Live in the Real World
Loop Seven: Lead by Example

Section Three: A Surprise Loop
The Language of Loops
Final Thoughts