| Introduction |
The first edition of Management Strategies and Skills covers the Frontline Management & Business Management qualifications as taught in the new Business Services Training Package BSB07. Written in a clear and structured format, the text includes a review questions section which covers the relevant learning objectives, a skills checklist at the end of each chapter and useful weblinks. In addition, key terms are accompanied with margin definitions, illustrations and tables. It also comes with both instructor and student supplements, featuring PowerPoints, TestBanks and an Instructors Resource Manual. Management Strategies and Skills is the first of its kind in the market and caters to those studying VET as well as university students wishing to further enhance their learning. |
| Description |
The first edition of Management Strategies and Skills covers the Frontline Management & Business Management qualifications as taught in the new Business Services Training Package BSB07. Written in a clear and structured format, the text includes a review questions section which covers the relevant learning objectives, a skills checklist at the end of each chapter and useful weblinks. In addition, key terms are accompanied with margin definitions, illustrations and tables. It also comes with both instructor and student supplements, featuring PowerPoints, TestBanks and an Instructors Resource Manual. Management Strategies and Skills is the first of its kind in the market and caters to those studying VET as well as university students wishing to further enhance their learning. |
| Key Features |
| Table of Contents |
Part 1 Management Principles 1. Foundations of Management Part 2 Management of Self 2. Managerial Communication and Interpersonal Skills 3. Managing Personal Work Priorities and Professional Development Part 3 Management of People 4. Manage Effective Workplace Relationships 5. Manage Diversity in the Workforce 6. Assign Duties and Appraise Performance 7. Manage for Team Effectiveness Part 4 Management of Operations 8. Develop, Manage and Implement Operational Plans 9. Manage and Monitor Customer Service Against Standards 10. Manage Change 11 Manage Quality and Continual Improvement 12. Problem Solving and Decision Making Part 5 Management of the Organisation 13. The Power of Leadership 14. Significance of Strategic Management 15. Human Resource Management, 16. Staff Recruitment, Selection, Induction and Termination 17. Manage and Promote a Safe and Healthy Workplace 18. Managing Knowledge and Team Development in a Learning Organisation Part 6 Management in the International Setting 19. Management in a Globalised Environment |
