Listed below is important information for booksellers, including downloadable forms and our Return Policy. For more information on retailing specific titles in Higher Education, Professional, or Schools, please look in the 'communities area' of each division's website.
Downloadable Forms
Returns Policy
Prior permission must be obtained BEFORE returning books.
Books returned without authorisation will be returned at customer's expense.
Returns Request must state precisely the reason for return.
Overstock Returns
All books must be held for more than 3 months and less than 12 months. Return of overstocks is at the customer's expense.
All Requests for Returns of Overstocks must quote ISBN's, invoice numbers and date of invoice. All of this information must be supplied or claim will be returned as invalid for processing.
Old Editions may be returned for full credit and replaced with the new edition only if returned within 12 months from date of invoice. Request for Return Authority must be accompanied with order for the new edition.
Send Request to return books to Customer Services. Send books when authorisation is given to our warehouse. Authorisation must be attached when books are returned.
McGraw-Hill accepts no responsibility for returns Lost in Transit. A POD will be required to prove delivery into our warehouse before credit is processed. This must detail weight and carton quantities as well as McGraw- Hill RA number.
Unauthorised books will be returned at the customer's expense.
No Fault Returns
Incorrect Shipment: Notification to be made within 7 days of receipt quoting ISBN, invoice number and date of invoice. Books to be returned for credit within 21 days of notification and must be in a resaleable condition, free from price stickers and stamping.
Misbound Books: Claims must be submitted within 6 months of invoice date. Fax request to return to Customer Services detailing that book is misbound. Customer Services will then fax authorisation to return book. Please return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. Your request to return the books must state that the book is misbound. For quantities of five (5) or more please return one (1) whole book for investigation.
Damaged In Transit: Notification to be made within 7 days of receipt. When requesting credit for damaged goods, please supply details in writing of the damage and its apparent cause. ISBN's and invoice numbers must be quoted at time of notification. Customer Services will post back authorisation to return damaged book. Then return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. For quantities of five (5) or more please return one (1) whole book for investigation.
Freight Costs: We will accept freight costs for no fault returns providing they are returned by our nominated carrier detailed on the No Fault Return Authorisation.
All goods authorised for return must reach our warehouse within 21 days from the date of authorisation.
Enclose returns approval authorisation; credit claim and packing slip in plastic sleeve provided. This must be placed on carton one, together with "Approved Returns" labels on each carton.
Books must be in a MINT condition. Shop soiled books, books with price or customer's name, stickers, visible security tags, stamps, or books in an unsaleable condition will not be accepted. They will be returned at the customer's expense.
A copy of the Returns Approval Dockets, Packing Slip quoting the necessary information (number of cartons, quantity of each title - designated by ISBN, author, and title) and a copy of the relevant invoice(s) must accompany all Returns.
Online Booksellers
If you are an online bookseller and you would like to be listed on the McGraw-Hill website, please send your details via our .
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