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  • The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer?s Business
    ISBN: 9780071809931 - By: Sriram Dasu, Richard Chase
    Edition: 1 - Pub Date: 26-JUL-13
    Price: A$ 31.95 / NZ$ 45(Incl. GST) - Format: Hardcover



  • Success Under Stress
    ISBN: 9780814432129 - By: Sharon Melnick, Ph.D.
    Edition: 1 - Pub Date: 15-NOV-12
    Price: A$ 24.95 / NZ$ 33(Incl. GST) - Format: Softcover



  • Service Failure
    ISBN: 9780814431993 - By: Jeff Toister
    Edition: 1 - Pub Date: 11-NOV-12
    Price: A$ 24.95 / NZ$ 33(Incl. GST) - Format: Softcover



  • High-Tech, High-Touch Customer Service
    ISBN: 9780814417904 - By: Micah Solomon
    Edition: 1 - Pub Date: 02-JUN-12
    Price: A$ 29.95 / NZ$ 40(Incl. GST) - Format: Hardcover



  • Delivering Knock Your Socks Off Service
    ISBN: 9780814417553 - By: Performance Research Associates
    Edition: 5 - Pub Date: 08-OCT-11
    Price: A$ 25.95 / NZ$ 35(Incl. GST) - Format: Softcover



  • The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
    ISBN: 9780071786973 - By: Reza Soudagar, Vinay Iyer, Volker Hildebrand
    Edition: 1 - Pub Date: 30-SEP-11
    Price: A$ 39.95 / NZ$ 53(Incl. GST) - Format: Hardcover



  • Customer Service Management Training 101
    ISBN: 9780814417157 - By: Renee Evenson
    Edition: 1 - Pub Date: 08-SEP-11
    Price: A$ 32.95 / NZ$ 45(Incl. GST) - Format: Softcover



  • Please Every Customer: Delivering Stellar Customer Service Across Cultures
    ISBN: 9780071748360 - By: Robert Lucas
    Edition: 1 - Pub Date: 29-APR-11
    Price: A$ 27.95 / NZ$ 37(Incl. GST) - Format: Softcover



  • Perfect Phrases for Customer Service, Second Edition
    ISBN: 9780071745062 - By: Robert Bacal
    Edition: 2 - Pub Date: 17-NOV-10
    Price: A$ 14.95 / NZ$ 19(Incl. GST) - Format: Softcover



  • Customer Service Training 101
    ISBN: 9780814416419 - By: Renee Evenson
    Edition: 2 - Pub Date: 08-NOV-10
    Price: A$ 37.95 / NZ$ 55(Incl. GST) - Format: Softcover



  • Service Innovation: How to Go from Customer Needs to Breakthrough Services
    ISBN: 9780071713009 - By: Lance Bettencourt
    Edition: 1 - Pub Date: 24-JUN-10
    Price: A$ 49.95 / NZ$ 65(Incl. GST) - Format: Hardcover



  • Exceptional Service, Exceptional Profit
    ISBN: 9780814415382 - By: Leonardo Inghilleri, Micah Solomon
    Edition: 1 - Pub Date: 18-MAR-10
    Price: A$ 40 / NZ$ 46(Incl. GST) - Format: Hardcover



  • The AMA Handbook of Public Relations
    ISBN: 9780814415252 - By: Robert L. Dilenschneider
    Edition: 1 - Pub Date: 24-FEB-10
    Price: A$ 55 / NZ$ 61(Incl. GST) - Format: Hardcover



  • REPOSITIONING: Marketing in an Era of Competition, Change and Crisis
    ISBN: 9780071635592 - By: Jack Trout, Steve Rivkin
    Edition: 1 - Pub Date: 23-OCT-09
    Price: A$ 42.95 / NZ$ 49(Incl. GST) - Format: Hardcover



  • The Customer Signs Your Paycheck
    ISBN: 9780071632881 - By: Frank Cooper
    Edition: 1 - Pub Date: 15-SEP-09
    Price: A$ 29.95 / NZ$ 36(Incl. GST) - Format: Softcover



  • All Customers Are Irrational
    ISBN: 9780814414217 - By: William Cusick
    Edition: 1 - Pub Date: 21-JUL-09
    Price: A$ 45 / NZ$ 51(Incl. GST) - Format: Hardcover



  • Strategic Customer Service
    ISBN: 9780814413333 - By: John Goodman
    Edition: 1 - Pub Date: 30-JUN-09
    Price: A$ 45 / NZ$ 51(Incl. GST) - Format: Hardcover



  • 101 Activities for Delivering Knock Your Socks Off Service
    ISBN: 9780814414446 - By: Performance Research Associates
    Edition: 1 - Pub Date: 30-JUN-09
    Price: A$ 55 / NZ$ 66(Incl. GST) - Format: Softcover



  • Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded
    ISBN: 9780071625791 - By: Jeff Gee, Val Gee
    Edition: 2 - Pub Date: 19-MAY-09
    Price: A$ 29.95 / NZ$ 36(Incl. GST) - Format: Softcover



  • Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing
    ISBN: 9780071497046 - By: Abaete de Azevedo , Ricardo Pomeranz
    Edition: 1 - Pub Date: 16-OCT-08
    Price: A$ 48 / NZ$ 53(Incl. GST) - Format: Hardcover



  • When Customers Think We Don't Care
    ISBN: 9780070138636 - By: Richard Buchanan
    Edition: 3 - Pub Date: 29-MAY-08
    Price: A$ 29.95 / NZ$ 36(Incl. GST) - Format: Softcover



  • Get Clients Now!
    ISBN: 9780814473740 - By: C.J. Hayden
    Edition: 2 - Pub Date: 13-OCT-06
    Price: A$ 41 / NZ$ 48(Incl. GST) - Format: Softcover



  • The Kindness Revolution
    ISBN: 9780814473078 - By: Ed Horrell
    Edition: 1 - Pub Date: 04-AUG-06
    Price: A$ 41 / NZ$ 48(Incl. GST) - Format: Hardcover



  • The Ten Demandments: Rules to Live By in the Age of the Demanding Customer
    ISBN: 9780071427357 - By: P. Kelly Mooney
    Edition: 1 - Pub Date: 11-SEP-03
    Price: A$ 28.95 / NZ$ 33(Incl. GST) - Format: Softcover




  • ISBN: 9780814471715 - By:
    Edition: 1 - Pub Date: 28-FEB-03
    Price: A$ 44 / NZ$ 54(Incl. GST) - Format: Softcover



  • The Ultimate CRM Handbook
    ISBN: 9780071409353 - By: John Freeland
    Edition: 1 - Pub Date: 30-NOV-02
    Price: A$ 65 / NZ$ 77(Incl. GST) - Format: Hardcover



  • The Ten Demandments
    ISBN: 9780071387392 - By: P. Kelly Mooney
    Edition: 1 - Pub Date: 30-MAY-02
    Price: A$ 42.95 / NZ$ 51(Incl. GST) - Format: Hardcover



  • Customer Chemistry
    ISBN: 9780658001444 - By: Mary Naylor
    Edition: 1 - Pub Date: 30-MAR-02
    Price: A$ 54.95 / NZ$ 61(Incl. GST) - Format: Hardcover



  • loyalty.com
    ISBN: 9780071387828 - By: Frederick Newell
    Edition: 1 - Pub Date: 30-JAN-02
    Price: A$ 34.95 / NZ$ 44(Incl. GST) - Format: Softcover




  • ISBN: 9780814406687 - By:
    Edition: 1 - Pub Date: 30-NOV-01
    Price: A$ 84.95 / NZ$ 107(Incl. GST) - Format: Hardcover



  • Customer Relationship Management
    ISBN: 9780071379540 - By: Kristin Anderson, Carol Kerr
    Edition: 1 - Pub Date: 30-SEP-01
    Price: A$ 24.95 / NZ$ 30(Incl. GST) - Format: Softcover



  • The Customer Delight Principle
    ISBN: 9780658010040 - By: Timothy Keiningham, Terry Vavra
    Edition: 1 - Pub Date: 30-AUG-01
    Price: A$ 72.95 / NZ$ 93(Incl. GST) - Format: Hardcover




  • ISBN: 9780814405994 - By:
    Edition: 1 - Pub Date: 30-APR-01
    Price: A$ 38.95 / NZ$ 46(Incl. GST) - Format: Softcover




  • ISBN: 9780814405697 - By:
    Edition: 1 - Pub Date: 30-APR-01
    Price: A$ 66.95 / NZ$ 86(Incl. GST) - Format: Hardcover



  • Secrets of Customer Relationship Management: It's All About How You Make Them Feel
    ISBN: 9780071362535 - By: James Barnes
    Edition: 1 - Pub Date: 30-SEP-00
    Price: A$ 45.95 / NZ$ 54(Incl. GST) - Format: Hardcover




  • ISBN: 9780814406069 - By:
    Edition: 1 - Pub Date: 30-SEP-00
    Price: A$ 55.95 / NZ$ 62(Incl. GST) - Format: Hardcover




  • ISBN: 9780814405680 - By:
    Edition: 1 - Pub Date: 30-AUG-00
    Price: A$ 82 / NZ$ 98(Incl. GST) - Format: Hardcover




  • ISBN: 9780814470848 - By:
    Edition: 1 - Pub Date: 30-MAY-00
    Price: A$ 47.95 / NZ$ 53(Incl. GST) - Format: Softcover



  • The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
    ISBN: 9780071352109 - By: Harvey Thompson
    Edition: 1 - Pub Date: 30-OCT-99
    Price: A$ 74.95 / NZ$ 81(Incl. GST) - Format: Hardcover




  • ISBN: 9780814470282 - By:
    Edition: 1 - Pub Date: 30-DEC-98
    Price: A$ 108 / NZ$ 136(Incl. GST) - Format: Softcover




  • ISBN: 9780814404089 - By:
    Edition: 1 - Pub Date: 30-JUN-98
    Price: A$ 85.95 / NZ$ 92(Incl. GST) - Format: Hardcover




  • ISBN: 9780814479711 - By:
    Edition: 1 - Pub Date: 30-OCT-97
    Price: A$ 39.95 / NZ$ 49(Incl. GST) - Format: Softcover



  • Strategies For Effective Customer Education
    ISBN: 9780844235820 - By: Peter Honebein
    Edition: 1 - Pub Date: 08-FEB-97
    Price: A$ 92.95 / NZ$ 121(Incl. GST) - Format: Hardcover



  • The 7 Universal Laws of Customer Value: How to Win Customers & Influence Markets
    ISBN: 9780786307326 - By: Stephen Broydrick
    Edition: 1 - Pub Date: 18-AUG-96
    Price: A$ 81.95 / NZ$ 97(Incl. GST) - Format: Hardcover



  • Multicultural Customer Service
    ISBN: 9780786303328 - By: Leslie Aguilar, Linda Stokes
    Edition: 1 - Pub Date: 17-JUL-95
    Price: A$ 33.95 / NZ$ 39(Incl. GST) - Format: Softcover




  • ISBN: 9780814478844 - By:
    Edition: 1 - Pub Date: 07-JAN-95
    Price: A$ 44 / NZ$ 48(Incl. GST) - Format: Softcover



  • Building Customer Loyalty
    ISBN: 9780786302536 - By: Barabara Glanz
    Edition: 1 - Pub Date: 06-JUN-94
    Price: A$ 33.95 / NZ$ 39(Incl. GST) - Format: Softcover




  • ISBN: 9780814477847 - By:
    Edition: 1 - Pub Date: 07-JAN-92
    Price: A$ 52 / NZ$ 60(Incl. GST) - Format: Softcover

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